1. About This Website

The Downtown Spas is a luxury med spa and aesthetic clinic website presenting information about cosmetic and wellness-focused services, including but not limited to injectables, dermal fillers, laser treatments, facials, microneedling, skin tightening, body contouring, and skincare consultations.

Content on this website is provided for general informational and booking-related purposes only. Use of this website does not create a provider-patient relationship.

2. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms & Conditions and Privacy Policy. If you do not agree with any part of these terms, you should not use the website.

3. Medical Disclaimer

Information on this website is not medical advice and should not be relied upon as a substitute for professional medical evaluation, diagnosis, or treatment. All aesthetic and medical spa procedures should be discussed directly with a qualified provider.

Treatment suitability, results, downtime, pricing, and outcomes vary by individual. No specific outcome is guaranteed.

4. Consultations and Appointments

Booking requests submitted through this website are requests only and are not confirmed until accepted by our team. We reserve the right to reschedule, refuse, or cancel appointments where necessary.

You agree to provide accurate, current, and complete information when requesting a consultation, completing a contact form, or communicating with our office.

5. Eligibility

You must be legally able to consent to use this website and request services. Certain treatments may be restricted by age, health history, medication use, pregnancy status, or other clinical factors determined during consultation.

6. Pricing and Promotions

Any pricing, promotional offers, package references, or membership details shown on the website are subject to change without notice. Promotional availability may vary by location, provider, eligibility, and timing.

7. Intellectual Property

All website content, including text, branding, graphics, layout, logos, images, and design elements, is owned by or licensed to The Downtown Spas unless otherwise stated. You may not copy, reproduce, republish, or distribute website content without prior written permission.

8. Prohibited Use

You agree not to:

• Use the website for unlawful, abusive, or fraudulent purposes
• Submit false, misleading, or incomplete information
• Attempt to interfere with the website’s operation or security
• Copy or scrape website content without authorization
• Use the website to transmit spam, malware, or harmful code

9. Third-Party Links and Tools

This website may include third-party tools, analytics services, chat services, embedded content, or external links. We are not responsible for the content, privacy practices, terms, or availability of third-party websites or services.

10. Limitation of Liability

To the fullest extent permitted by law, The Downtown Spas shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from or related to your use of this website, inability to use the website, reliance on website content, or interactions initiated through the website.

11. Indemnification

You agree to defend, indemnify, and hold harmless The Downtown Spas and its affiliates, providers, staff, and service partners from claims, liabilities, damages, and expenses arising out of your misuse of the website or violation of these terms.

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Privacy Policy

12. Information We Collect

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Preferred appointment details
• Treatment interests
• Messages submitted through forms or chat tools

We may also collect limited technical information automatically, such as browser type, IP address, device information, pages visited, and website interaction data.

13. How We Use Your Information

We may use your information to:

• Respond to inquiries and consultation requests
• Schedule, confirm, or manage appointments
• Provide customer support
• Improve website performance and user experience
• Send service-related updates or relevant communications
• Maintain security and prevent misuse

14. Cookies, Analytics, and Tracking

This website may use cookies, analytics, chat widgets, and similar technologies to improve functionality, understand visitor behavior, and support marketing or performance measurement. By continuing to use the website, you consent to such technologies where allowed by law.

15. Sharing of Information

We do not sell your personal information for unrelated third-party use. We may share information with service providers or technology vendors that help us operate the site, manage communications, process inquiries, host systems, or provide analytics, subject to appropriate confidentiality and security measures.

We may also disclose information when required by law, to protect legal rights, or to investigate fraud, abuse, or security concerns.

16. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

17. Data Retention

We retain information for as long as reasonably necessary to fulfill communication, operational, legal, compliance, and recordkeeping purposes.

18. Your Choices

You may contact us to request updates or corrections to information you have submitted, or to ask questions about how your information is used, subject to applicable law and verification requirements.

19. Children’s Privacy

This website is not intended for children under 13. We do not knowingly collect personal information from children through the website.

20. Changes to These Terms

We may update these Terms & Conditions and Privacy Policy at any time. Updates become effective when posted on this page. Continued use of the website after changes are posted means you accept the revised terms.

21. Contact

For questions regarding these Terms & Conditions or Privacy Policy, please contact The Downtown Spas through the website’s contact or consultation page.